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Understand Your Rights and Our Obligations

Your use of xx99b is governed by these terms, which set out what we expect from you and what you can expect from us. Access and eligibility depend on your local law and the regions where our services are available.

Account EligibilityData HandlingJurisdiction NoticeWallet TermsContact Rights
xx99b Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

Account and Terms Support For questions about your account terms, eligibility, or a specific transaction dispute, contact our support team through the in-platform chat available on your account dashboard.
Data and Privacy Requests To request access to your personal data, ask for corrections, or raise a data concern, send a written request through the contact form linked in your account settings.
Formal Correspondence For formal legal notices or escalated complaints that require a written record, use the dedicated legal contact form in the Help section of your account.
HOW WE HANDLE YOUR DATA

Data Practices and Account Security

Data We Collect

We collect the information you provide at registration and the transaction records tied to your account, including wallet references for bKash, Nagad, and Rocket payments. We do not store full wallet credentials.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-mandatory data through the contact form in your account settings.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, contact support immediately through in-platform chat to freeze your account.

Common Questions About Our Legal Terms

Account eligibility depends on your local law and the regions where our services are available. You must confirm eligibility at registration. We may ask for verification documents to confirm this.

Submit a data access request through the contact form in your account settings. We will respond within the timeframe required by applicable regulations in your eligible region.

Yes. You can request deletion of non-mandatory personal data through the same contact form. Mandatory records tied to transactions may be retained as required by applicable law.

We notify you through your registered account before material changes take effect. If you continue using the platform after the effective date, that counts as acceptance of the updated terms.

Transaction disputes involving your wallet are handled jointly with the wallet provider. Contact our support team first and we will coordinate with the relevant provider to investigate and resolve the issue.

Contact our support team through in-platform chat or the legal contact form. We will process your closure request and confirm when your account has been deactivated and data handled per our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.